Onboarding Journey

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1. Setup Settings

7 Minutes

You do not need to spend too much time learning our system outside of these videos. Over time you will learn the different leveraging functionality, but for now... just follow these 5 videos we have for you.

2. Upload Content

5 Minutes

You should have already completed your global settings. There's just a few more things we're going to do before we're ready to onboard your clients into the system..

3. Build Programs

5 Minutes

Now it's time to take our content and start building the templates like meal plans and workouts and programs. These templates can then be easily leveraged throughout the system.

4. Invite Clients

5 Minutes

Now that you have your content and templates ready to go, it's time to get them onboarded.

Bonus: Setup App & Notifications

This is such an important part of the process, please do not skip. This is an all in one process. We utilize this form of an “app” so that we can continue to develop you and your clients awesome features and functionality!

iOS (Coach)

Download

iOS (Client)

Download

Android (Coach)

Download

Android (Client)

Download

Master MyCoach Ai

Below you're going to be able to harness the power of MyCoach Ai by leveraging strategies used to scale many fitness companies to 6 and 7 figures. These strategies have been tested and proven throughout the last decade. Please go to the next page to review.

The Perfect Coaching Setup w/ MyCoach Ai

22 Minutes

Discover the optimal setup for your coaching business with MyCoach Ai. We'll guide you through program ideas to amplify both revenue and client success. While incorporating your unique insights, we'll emphasize the importance of simplicity in our approach.

The Ultimate Client Onboarding Experience

18 Minutes

First impressions are crucial in client relationships. This tutorial provides a comprehensive guide to an effective onboarding process, employing a step-by-step form designed to enhance your client's introduction to your services.

Enhance Client Retention

14 Minutes

Unlock the full potential of MyCoach Ai to foster enduring client relationships. This instructional video outlines a strategic approach to boost client retention, showcasing how you can utilize MyCoach Ai's advanced features to your advantage.

Offer A Free Trial

13 Minutes

Explore how offering a free trial within a subscription-based coaching model can significantly increase client enrollment. We'll demonstrate how to effectively use the forms and scheduling features to implement this strategy seamlessly.

Leverage Challenges And Scale

13 Minutes

Challenges are a proven method to cultivate community, enhance client retention, and add meaningful value to your clients' success journey. This video explores innovative ways to organize challenges and integrate MyCoach Ai's capabilities to facilitate them.

Scaling Your Business with MyCoach Ai

11 Minutes

Learn about the foundational principles behind MyCoach Ai, crafted from the insights gained from serving nearly 70,000 customers. This session delves into how MyCoach Ai is designed to support your business's growth, leveraging our team's extensive experience in memberships, one-on-one coaching, programs, and more.

Soliciting Client Feedback for Business Success

6 Minutes

Understanding that knowledge is power, this video emphasizes the significance of gathering client feedback to elevate the client experience. We'll guide you through an effective process to solicit and leverage feedback for continuous improvement.

MyNutrition

4 Minutes

Track your clients macros and nutrition easily, right inside the system. Wether you want your clients to track meals, foods and meal plans or just want your clients to keep track of their macros in the day you can use MyNutrition to help.

Transfer From Other Softwares

Transitioning client metrics, photos, videos, and other data into MyCoach Ai might take some time, but it's a valuable step towards long-term success. By utilizing our system, you're not only enhancing the experience for your clients but also streamlining your operations to focus more on business growth. Check out our tutorial videos for efficient ways to transfer your clients' information, programs, and workouts into MyCoach Ai. We're working towards introducing a bulk add feature to simplify this process in the future.

Transfer Previous Photos/Videos

Transfer Workouts, Programs, Meal Plans, Videos & More

Transfer Previous Weight & Other Metrics

Send Your Clients How-To Videos

This video shows you how to send step-by-step tutorials to your clients to help them learn the system. From tracking their food to navigating their dashboard, you can use the pre-uploaded videos in your 'video' content section to create and share a content group with your clients.

Have a question or a bug?

1 Minute

Our support team is at your fingertips inside of MyCoach Ai. If you encounter a buy or have a question, just go to our help desk to chat with a representative. We're committed to providing a swift and effective response between Monday - Friday!

Payment Processor Information

At MyCoach Ai, we partner with Stripe to handle your payment transactions with clients. As part of this service, our company assumes responsibility for any potential disputes arising from customer transactions. To facilitate this, we apply a modest fee of 0.5% on all transactions, which is in addition to the standard fees charged by Stripe.

MyCoach Ai partners with Stripe Express to give you a customized payment & payout dashboard (if you already have an existing Stripe account, you will need to create a new one through MyCoach Ai)

Cost Per Transaction:
Stripe: 30¢ + 2.9%
MyCoach Ai: 0.5%

Important to note:
The more you charge, the lower % will take in total

Example of $20 subscription is below
30¢ + 3.4% = 0.98¢
So 0.98¢ is about 4.9% of $20

Example of a $300 subscription is below
30¢ + 3.4% = $10.50
So $10.50 is about 3.5% of $300

Troubleshoot A Problem

If you're experiencing an issue and prefer to resolve it independently, you're in the right place. This link offers a variety of methods for finding solutions. Whether your client is facing difficulties with a form or your notifications aren't functioning properly, our resources are designed to help you tackle these challenges effectively.

Here's some steps that will help us quickly get you a solution:

1. Any type of screen recording is amazing (please follow how to do this here) 2. Send over device info (ie. iPhone 12 Pro iOS 16.6) 3. Send over client name or last 4 digits of phone number who is having the problem

Here's some steps you can take on your own to get a solution:

1. Make sure to refresh your page/app to get the most recent version of MyCoach Ai! 2. If the problem is occurring with a specific piece of content (Forms, Workouts, Videos, Exercises etc.) try removing this content and re-adding it to your client 3. If the problem is on mobile try on desktop 4. Log out by going to http://mycoachai.com/logout & then log back in 5. Delete the web app from your homescreen & re-add it 6. Make sure you have the most recent iOS/Android update

Client is not able to login?

1. Confirm the phone number you invited is the same as the number your client sent you (Important: Phone numbers should NEVER start with "0") 2. Ask the client to login here: http://mycoachai.com/login 3. If you added your clients email when inviting them and client is not receiving code to their phone number after clicking "Get Code" they should click "Unable to log in with phone number" and login with their email 4. If client is still unable to log in you should delete them from your "Inactive Clients" tab and re-invite them.

Client stuck on a form?

1. Go the "Metrics" page for that client 2. Under "Forms" expand the pending section 3. Click the trash can icon to unsend the form 4. When the client closes/quits and reopens the app, the form should no longer be required

Notifications aren’t working properly?

1. Ensure you’re utilizing the web app that you’ve saved on your dashboard, without this it will not work. Many times you are in a browser utilizing the app and won’t receive notifications. 2. Check your coach settings to see if “Enable Do Not Disturb” is turned on 3. Check your coach settings to see if “Schedule Do Not Disturb” is set to a time during which you would like notifications. You will not receive notifications during these hours. 4. Check your phone settings (outside of our Dashboard) to see if “Do Not Disturb” is turned on 5. If you aren’t receiving notifications from a particular client, check their settings to see if “Enable Do Not Disturb” is turned on 6. If you aren’t receiving notifications from a particular client, check their settings to see if “Schedule Do Not Disturb” is set to a time during which you would like notifications. You will not receive notifications during these hours. 7. If you aren’t getting notifications specifically for group messages, check in the group chat settings (below the chat in the coaches dashboard) that the “Enable new message notifications“ toggle is switched on for that group. 8. If you (or your client) still aren’t receiving notifications, please try deleting the MyCoach Ai shortcut from your home screen and re-add it.